20th -23rd August 2017 CITYWEST EVENT CENTRE
Sun-Tue: 10am-6pm | Wed: 10am-3pm
20th -23rd August 2017 CITYWEST EVENT CENTRE
Sun-Tue: 10am-6pm | Wed: 10am-3pm

AUTUMN TALKS

Each day, retail consultant James Burke will be in conversation with a retail expert with first-hand experience of navigating change in the sector. This is an opportunity to hear about emerging trends, and to gather intelligence on the further directions in retailing. Our speakers are experienced practitioners who have generously agreed to share their knowledge with peers for our inaugural Autumn Talks.
Short talk followed by a question and answer session in which you are invited to join in on the conversation.

The Seminars will take place in the Avoca Suite which is located on the 1st floor of the Citywest Event Centre.
A complimentary light lunch will be available before each seminar

‘It’s Personal’ - The Rise of the In-Store Experience with Alan Donnelly, Retail Store Manager of Guinness Storehouse

Sunday 20th August 12.45pm - 1.45pm

Beyond great customer service (a given!), retail space is now a place of happenings, of encounter, of theatre – a place where people want to go to enjoy their shopping and have a great experience. Creating personalised products is part of the story but there’s more to tell…

Small is the Next Big - The Changing Face of Retailing with Gillian Maxwell of Tiger Retail Stores

Monday 21st August 12.45pm - 1.45pm

Big is beautiful is no longer the catch-cry in retailing. Stores in smaller formats that have a compelling proposition for customers do very well on and off the High Street. Retail is changing and the big shots don’t hold all the shots!

The Prescription for Creating Profitable Change in Retail Pharmacy with retailer and investor Eamonn Quinn in conversation with James Burke of James Burke & Associates

Tuesday 22nd August 9:15am - 10.00am

The fastest pace of change in retail has been in the pharmacy sector in recent years. New formats are emerging, with many stores offering valued added services to customers. 

Don’t Get Left on the Shelf – Embrace the Digital Customer with Andrew Donnelly

Tuesday 22nd August 12.45pm - 1.45pm

Customers are on-line, on social media and have greater choice than ever. By embracing and adapting to this change, retailers can give themselves greater reach and develop new kinds of relationships with their customers.

*Please note these seminars are subject to availability. Seating will be allocated on a first come, first served basis.*